| SUPPORT OPTIONS |
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The initial order must include the
purchase of a one year support contract covering toll free telephone support and
all released updates and upgrades. An additional 60 days of free support
will be added to the initial support contract. |
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Prepaid Yearly Subscription and Support
Plans |
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These plans are your best value for keeping your software current.
Both plans (Subscription and Support) include software updates and
upgrades downloaded
from the internet. The yearly prepaid support plan also includes up to 12½ hours of per incident support. These
prepaid support hours
expire if unused at the end of the plan term. |
| Prepaid Yearly Subscription
Plan |
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20% of list price, minimum $295
per incident support @$120 per hour,
billed in 15 minute increments |
| Prepaid Yearly Support Plan |
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50 Units/Members, No Network - $250 |
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50 Units/Members, Network - $300 |
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100+ Units/Members, No Network
$200 + 20% of List price, minimum $395 |
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100+ Units/Members, Network
$200 + 20% of List price, minimum $495
Support costs cover the first 8 network seats.
Each additional
network seat is $59. |
| Prepaid
Yearly Supplemental Support Plan Options |
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Mail updates and upgrades on a CD - $50
Only
the productions release of each version is mailed |
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Additional
block of 12½ hours of prepaid per incident support $200
per block. Unused
hours expire at the end of the plan term. |
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| Per Incident Pricing Options |
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Per Incident Support -
$200 per hour
Billed in 15 minute increments |
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Updates - 50% of list price |
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Upgrades
- 80% of list price, |
| Policy on Renewing - Expired Subscription or
Support Plan |
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Months lapsed - 12 or
fewer months
Must purchase a one year support or subscription agreement which runs from
the time of the old expiration |
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Months lapsed - more
than 12 months
You must purchase an update or upgrade prior to purchasing a support or
subscription agreement |
| Other Charges |
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Mail disks or CD to someone on
download support plan $30 |
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Re-registration of program for a
current customer $30 |
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License
transfer - $100 if on support;
if no support, must
purchase a support agreement. |
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Database repairs - $120
per hour |
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Scheduled Assistance and
Remote
Training |
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3 hours by appointment in ½
hour or more segments |
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Remote Control
$240 during our normal business hours |
| Definitions |
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List price
is the retail price we are charging for an equivalent software license
for new units. |
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Per
incident support is any support provided by the help desk
staff, whether by telephone, fax or e-mail |
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A maintenance
release is a version of the software that has the same minor
version number as the one licensed. A maintenance release can be
a Beta release, Internet release or a Production
release. All are
available for download from the Internet. Only production releases
are sent on a CD-ROM to users with the Mail update option. |
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An update
is a version of the software that has the same major version number as
the one licensed. |
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An upgrade
is a version of the software that has a higher major version number
than the one licensed. For example- 6.8.36 is a maintenance release
for any prior version of 6.8 license. It is an update for any prior
version 6 license and it is an upgrade for any version 4 or 5
license. |
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